When purchasing on our website, you always receive an order confirmation email. If so, be sure to check your spam. If it is not there, contact our customer service who will be happy to respond to your request by this contact address: contact@haut-segala.com; or through the online form.
Once your order has been confirmed and submitted for delivery, you can no longer modify it. In case of problems or special request, please contact us at this e-mail address: contact@haut-segala.com. We will respond as soon as possible.
Two payment methods are available: Credit card and PayPal.
You can track your order through the link that will be sent to you by e-mail. All information will be listed there.
Your products are delivered by DPD in mainland France and other European countries, and by Colissimo in French overseas departments and territories and Corsica.
Delivery charges vary according to your geographical area. In mainland France and Corsica, the rate is €7.40 for home delivery and €6 for delivery to a relay point. Shipping is free in mainland France for orders over €55. For French overseas departments and territories (zone 2), the rate is €17.50. The rate for the European Union (zone 3) is €15.50 and for countries outside the European Union (zone 4) is €17.80.
WARNING
In zones 2, 3 and 4, customs duties or other taxes or import duties may be payable upon entry of Haut-Ségala products into the State of which the customer is a resident. These duties and taxes, whatever their nature and name, are not the responsibility of Haut-Ségala. The customer must therefore inform himself of the obligations provided for in this respect by the legislation and regulations of the State concerned and will be required to fulfill, with all the institutions, administrations and competent bodies, all the obligations, in particular declarative and/or payment, relating to the products he has ordered.
Delivery times differ depending on the geographical area where you are located. In mainland France, the standard time is 48 hours after delivery of the package to the courier company. For Corsica, the DOM-TOM, the member countries of the European Union and Europe (outside the European Union), count 5 to 8 working days.
We are sorry for the inconvenience caused. We make every effort to ensure that this type of event does not occur. On the other hand, if you have the slightest problem with your order, please contact our customer service at this e-mail address: contact@haut-segala.com in order to obtain an exchange as soon as possible.
Our products are Ecocert or Cosmos certified by Ecocert and Cosmébio* labelled. Our laboratory is audited every year, ensuring independent control of the traceability of our raw materials and finished products. Of our total plant ingredients, 95% are certified organic.
*Excluding the skincare range, the deodorant set, carnauba wax, glycerine, talc, bicarbonate and vanilla remover.
Our products contain a minimum of 95% natural or naturally derived ingredients in the finished product.
We have a wide range of products suitable for sensitive skin, which you can find through this link (see link under “sensitive skin”). Do not hesitate to ask your pharmacist for advice when buying in stores.
We recommend all the same to test the products in small quantities at the level of the fold of the elbow to see if you are not allergic.
Our products are 100% recyclable. You can recycle them, either in sorting bins, or reuse them to give them a second life.
Our website is not the only place where you can buy our products. Indeed, by clicking on this link: (see map link,) you have access to a detailed map that will allow you to find the nearest shop or pharmacy!
For the range of vegetable oils, the shelf life is approximately 24 months from prodution. For floral waters, it is 18 months from prodution. The expiry date is indicated on the packaging of all our products, don’t worry, you won’t miss the info!
Our products are not tested on animals.
You have a period of 14 days to withdraw from your purchases made on our website.
We’re sorry you weren’t satisfied with your order. The refund of your order is quite possible, you have a period of 14 days after receipt to change your mind. Our money-back guarantee only applies to products purchased on the www.haut-segala.com website.
The return of your order within 14 days is not your responsibility: a return slip will be sent to you in order to drop off the package free of charge at a drop-off point. All returns are refunded using the same payment method as the original order. However, all products returned after 14 days cannot be refunded.
We are sorry for the inconvenience caused. Please report any problem with your order to this e-mail: contact@haut-segala.com. We will send you the missing product(s).
It’s quite simple! Your loyalty account is automatically activated when creating your customer account on our site.
Please note that for your points to accumulate, you must place an order by creating an account.
All orders placed without a customer account do not accumulate points.
By logging into your account, then going to the “My points” section. You will be able to access your total points, your points history…
– Thanks to your purchases, 1€ spent = 1 point
– By creating your account = +20 points
– By leaving opinions on your purchased products, 1 view = +15 points
– On your birthday = +25 points
All accumulated points are valid for 180 days.
The Laboratoire du Haut-Ségala team is delighted that you like the products! In order to discuss further, please contact us at this e-mail address: contact@haut-segala.com. It will be with pleasure that we will discuss with you.
